Automatically assign every guest complaint to the right staff member on shift — and escalate anything unresolved before it reaches TripAdvisor.
See It in Action — Free DemoNo commitment · 20 minutes
By the time a guest posts a negative review, it's already too late. The complaint was logged. Nobody saw it. Nobody acted. And now it's on TripAdvisor.
Via front desk, housekeeping, or any department — the complaint enters the system instantly.
The system identifies who is on shift and routes the complaint to the right person immediately.
If not resolved within the set timeframe, it automatically escalates to the manager on duty.
Issue resolved before checkout. No bad review. Full visibility for management in real time.
Complaints are routed to the right employee on shift — no manual delegation needed.
Unresolved complaints escalate automatically through your management chain.
Staff receive and respond via SMS on any basic feature phone. No app downloads.
Full visibility into open complaints, resolution times, and repeat issues across your property.
No hardware, no installation. Live in hours — works across single properties and chains.
Connect with your PMS or any third-party system via open API.
Trusted by leading hotel brands
Book a free 20-minute demo. We'll show you exactly how it works for a property your size.
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